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"the quality and subscription services is amazing i've got two of these one inside and one outside using 3rd party cover and i can't fault them at all"

"my only gripe is for a camera it's quite expensive and i think personally the monthly charge is a bit high for the premium service"

"great piece of kit only issue is it does seem to switch it's self off now and again"

"it’s also more expensive per month so please do not waste your money"

"it works all the time not like the cheap ones that constantly needs a reset it's only expensive if it doesn't work"

"the image the camera displays can be 20 30 seconds delayed from real time making it utterly useless in situations where real time monitoring is important"

"there is a 30 day free trial of the cloud after which you need to pay either monthly or yearly for either 10 days or 30 days history to be accessible you pay one cost for the first subscription and each camera subscribed after this is half price the subscription can be cancelled at any time"

"we tried this at all streaming qualities and same problem"

"the only negative is that it looks quite ugly compared to my logicircle but i guess you can't have everything!"

"the power cable is long enough to connect the camera at ceiling heigh to a floor mounted power socket but only comes in white therefore it depends on the background wall colours whether it looks good or not "

"also alexa skill does not work i say alexa show living room it flickers but does not work"

"don't waste your money"

"unit started to get extremely hot before it stopped working"

"waste of money"

"so overall i think it's a terrible product and the worst customer service i have every had"

"worse you pay a lot for the cameras and then they are still fairly useless without paying an annual subscription as well"

"i bought a cheap camera and it was so bad i returned it to buy this"

"it's true that these are next to useless with nest aware currently £80 a year for the first cam then £40 per cam after that"

"if you have a break in and the camera misses the right moment faces or other particularities it was all a complete waste of money"

"lack of thought with some features including poor alerting and no secure sharing option"

"expensive but it allowed me to check on my two young children when they slept as both are poor sleepers"

"it has turned out to be a total waste of money without the ability to record!"

"quite disappointed considering all the other nest products i have that work fine"

"extremely frustrating that tech support couldn't understand this and all they kept saying was "it was working as intended" and saying "we'll have to agree to disagree" when i was saying any security product giving off so many false positives was not good"

"the only negative is that it looks quite ugly compared to my logicircle but i guess you can't have everything!"

"not what i expected at all very disappointed"

"doesn't tell you when you move really annoying"

"the video is delayed by about 2second and the app is quite sluggish generally"

"pretty poor "

"i don't believe it's possible to export clips when you aren't subscribed which makes the cameras fairly redundant"

"i sorted the problem by ringing virginia who altered the router remotely and allowed it to auto select a clear channel and since then for the last 2 months the system has been faultless"

"and the nestaware is outrageously expensive $100 pa!"

"so overall i think it's a terrible product and the worst customer service i have every had"

"i love google and by proxy nest but this device is a waste of space and does not do what it says on the tin reliably enough for us to keep it"

"as a security camera it also falls short"

"i don't have slow wifi or slow internet and for comparison my previous camera would work at 720p resolution perfectly that was its maximum resolution and i can watch youtube and netflix in full 1080p hd with no issues on my connection"

"and without it is a useless product as a security camera"

"the only reason for a 4 star rating and not a 5 star is the connectivity issues we experience with it recording while we are in the house when it should not!"

"i had tried other cheaper cameras all of which had issues and flaws in set up"

"i found the software a bit lacking and the cloud storage subscriptions are not suited to myself but i appreciate that right now q1 2016 storage of 24 7 1080p video is prohibitively expensive"

"i’m not going pay ridiculous amount monthly for it"

"furthermore it will frequently suffer from connection problems with the picture freezing or cutting out entirely"

"so let's say you want to schedule all of you cameras coming on for some event you've going to have to tap a ridiculous number of times to setup something that seems like it really should be trivial"

"it really is a shame as the actual hardware is great and works really well but software is very lacking and the service is inexcusable consider the upfront and ongoing cost"

"update: after a few months of use the camera is even worse than i initially stated"

"we got fed up returning them for replacements and got them all refunded and bought some nest cameras having had a positive experience with the nest outdoor camera we bought not long ago"

"they so much as lift there lazy fury bums up and i get a notification"

"thieves could rob your house and you will have no evidence and the added frustration of having spent money on a cam"

"i notice meany rather disparaging comments about the cost of monitoring"

"a super quick estimation which could be totally incorrect sees an uncompressed video at a peak rate of 24mbit s yielding 8mb s so 8 * 3600 means 28gb per hour 696gb per day 20tb per month and a whopping 240tb per annum"

"i subscribed to the nest aware subscription after my free month trial ran out but i was completely worn down by the constant false alerts"

"the only downside is of course the ridiculously high cost of the archive service which i've not bothered with i'm afraid"

"only issue we have that sometimes it goes off when we are at home for no reason even though are settings dismiss this when we are at home"

"furthermore it will frequently suffer from connection problems with the picture freezing or cutting out entirely"

"my main issue is that the home away assist function did not work correctly"

"i would have thought 7 days storage foc would have been a good value add"

"i found the software a bit lacking and the cloud storage subscriptions are not suited to myself but i appreciate that right now q1 2016 storage of 24 7 1080p video is prohibitively expensive"

"the camera freezes the android software is poor to the point of being useless"

"this was just rubbish"

"edit camera feed lags and freezes constantly and is often down"

"i understand the features of the nest aware subscription but the camera is pretty useless without it so you're forced to take it if you want the camera to be usable"

"image was very blurry returned"

"great quality product but unfortunately very limited features"

"works exactly as stated"

"however i still gave it three stars because despite the connection errors the rest of the product is great"

"i am now struggling to see how this device gets some of the negative reviews when it works brilliantly"

"it works all the time not like the cheap ones that constantly needs a reset it's only expensive if it doesn't work"

"please save yourself from wasting your time and money and avoid these"

"however it is being used as a granny cam and it is really useful and crucially reliable even in a low wifi signal area as long as you dont mind sacrificing 1080p and can make do with 720p which i can"

"i understand that they have to make money but there are plenty of other cameras on the market that do offer longer timeframe storage so this makes the nest camera an inferior product sorry to say that"

"cons: nest back end frequently go off line making this a useless addition"

"keeps on losing connection making it a pointless piece of kit"

"one of the cameras failed after a month and got replaced after a torturous process with customer services and frankly the camera is poor"

"there's an utter lack of basic features behind the scenes that really becomes apparent after the novelty wears off and then the dent in your wallet starts to really hurt"

"my samsung was noticeably lower in sound than my partners iphone so we have purchased a cheap entry level audio monitor which we use together with this camera for added peace of mind"

"that means you don't get the fancy algorithm processing for your video so i constantly get false alerts!"

"i constantly get false alarms and alerts"

"i don't consider the nest camera price "disposable" and given that i am not alone in having problems i think nest needs to improve their qc"

"£300pa £30pcm for 30 days recording on 1 camera additional camera subscriptions are discounted to half price for additional subscriptions a fast and reliable internet connection is required"

"buying subscriptions for additional cams is a nightmare"

"i'd have liked more fixing options and more ways to bend and a longer stem"

"power cable connection is utterly **** have used cables that are working with other devices 100% but our camera is consistent in shutting off needing the cable to be reseated"

"main problem is that if someone with a cell phone is in the room it often fails until they leave"

"disappointing ir quality too much reflection leading to distorted images from reflective service at night"

"sunrise outside and notifies randomly a lot"

"they even promised a free subscription which never materialised"

"even at its highest resolution in broad daylight you wont make out any faces or even license plates on cars so i would not recommend this if that is what you want it for"

"thieves could rob your house and you will have no evidence and the added frustration of having spent money on a cam"

"my only gripes are even with a fast internet connection 120mbps down 10mbps up the stream can bog down a bit as it's my understanding the camera first uploads all footage to nest and then your devices computer are streaming the footage from nest's servers rather than the camera directly so any weak links in these connections can result in a jerky stream"

"i notice meany rather disparaging comments about the cost of monitoring"

"i spent an hour on the phone with a google senior advisor and he told me 'this is a known issue and we are working on a fix please wait indefinitely until we may or may not be able to fix this""

"it does not like stone or brick walls"

"for my purposes and what i use my camera for these issues while mildly irritating are not deal breakers and i will tolerate them"

"only disappointing part is that i cannot record anything!"

"1 person finally came back saying its gone forever and they can't do anything"

"maybe there wasn't a defect but there was a huge design problem if this is how it is meant to work"

"first of all i had a major marital issue i needed recorded as proof for legal reasons"

"the nest is a nightmare after your free trial ends"

"a regular ip camera with no cloud backup once the 30 day trial subscription ends and most regular ip cameras with 1080p displays and no cloud backup are 3 5x cheaper than the nest cam the subscription cost of 8 quid a month is just too high to justify when competitors like tplink kasa cam offer 3 days"

"maybe i was unlucky to get a problematic unit but i think that there are deeper problems with nest's hardware and or servers so i will be getting a different brand"

"the sensors were a little overly sensitive the movement of shadows caused by clouds and sun could trigger an alert"

"it has a function that disables recording video alerts if you are at home ideal for what i need and this function can be switched off"

"great idea poorly executed and there are more effective cheaper ip cameras out there"

"previously we had been using a couple of cheap wifi ip cameras chinese bought here on amazon that were a nightmare trying to get them to connect to the network and used really clunky software"

"less than 3 days in place the 3 month trial subscription just 'falls' off my account and loses the video history"

"very quiet and constant static noise in the background which is very annoying"

"this is a major flaw with the app"

"the mic is nowhere near as sensitive as the old dropcam mic was though"

"you enter the name and press next expecting to be asked for a password or some additional settings but instead nest starts trying to connect"

"i called nest support and followed their instructions when i eventually got through but nothing worked"

"sometimes i get a sporadic alert because of sound detected while she clean but then i go to the timeline and no event is recorded or the static picture sent to email doesn't show anything"

"at almost £100 a year this is crazy money and not a recurrent cost i'm prepared to pay for"

"it will not record unless you subsribe"

"their whole accounts order system is really broken"

"i also purchased one to go outside and have tried external casings for it but all are useless at night so don't bother"

"this has the potential for a great product let down by attention to detail"

"love the app but it gets stuck sometimes when scrolling backwards"

"another point maybe it's only relate to my device the new uk plug adapted stopp working after 2 days and i had to return it for replacement"

"sadly the show lets it down rather owing to its auto cut off every 30 minutes and by not allowing the nest cam to transmit sound from the baby’s room"

"you can look at them and see what's going on but everything else is either prohibitively expensive for an already expensive device or lacks consistency"

"less than 3 days in place the 3 month trial subscription just 'falls' off my account and loses the video history"

"buying subscriptions for additional cams is a nightmare"

"however despite everything i looked at i didn't realise that this camera and it's storage subscription service only works in a limited number of countries"

"started off so well but got gradually worse"

"purchased 11 12 15 and it gave up the ghost completely by the 25 01 16"

"really disappointed in these and in nest"

"i bought a cheap camera and it was so bad i returned it to buy this"

"frequent disconnects"

"originally had two of the motorolla cams but they didn't have the wide angle lens and then when hubble their platform was updated in june 2016 and we lost the feed for over 24 hours and their communication about it to everyone was so poor we went for two of these nest cams"

"in some cases apparently the camera can still transmit pictures but in my case failed means no pictures"

"it removes a lot of the awkward configuration needed for ip cameras at the cost of tying you to nest for full functionality"

"i have great internal wifi and broadban connectivity reverted back to foscam cameras which just work"

"it's not a cheap option"

"but as soon as i was forced to pay for the monthly subscription it started to go wrong could not recall past 'events' and then on occasion website would not pick up the webcams"

"pain in the behind and renders this useless as it's so unreliable"

"since using the nest we’ve had not a single drop out"

"both of mine keep failing"

"delay in live streaming even with the fastest broadband speed 150 mbps "

"i bought this camera to spy on my dogs but also to make sure that i could spot if there was a fire in case the fire alarms go off "

"poorly designed"

"it drops one star however as the video quality is not great but usable"

"one of the cameras failed after a month and got replaced after a torturous process with customer services and frankly the camera is poor"

"everything worked well and out of nowhere a new feature is forced on the cameras"

"previously we had been using a couple of cheap wifi ip cameras chinese bought here on amazon that were a nightmare trying to get them to connect to the network and used really clunky software"

"when it disconnects if it can't reconnect immediately the app just stops and closes without giving an immediate alert that it has disconnected"

"downsides are the actual nest app is so slow to load"

"tried turning on and off several times with no joy so decided to remove the camera from the account and re install"

"i tried to subscribe but my post code was continually rejected"

"my advice at the moment is to avoid these cameras"

"i could not reinstall and wasted over an hour"

"they are on average delayed by 1 2 minutes"

"nest app very good cons: lots of false alerts due to its picking even lights in the hall etc"

"people lose get their cards damaged all the time need to have them replaced it happens !"

"secondly the reason we got it was the movement and sound detection and notification system which worked well initially but gradually got worse to the point we would hear the baby crying out and the app was saying there was no issue"

"i've given nest plenty of grief over the last several weeks regarding their products and my frustration with them but i think i need to be fair here and re write my review about the indoor cameras and their subscription fee"

"ignore the poor reviews"

"the problem is i don't want 10 days cloud storage therefore i don't pay the £8 per month £80 per year subscription"

"disappointing ir quality too much reflection leading to distorted images from reflective service at night"

"the apps and website are up to date and the camera has the specs you want 1080p night vision microphone speaker "

"if you change country after the 30 day free trial has begun it will be cancelled and you will not get it back personal experience nest support is utterly useless and slow"

"however a number of outage to nest's servers means that there is no way to view the output from the camera"

"neighbour got broken into and camera caught the whole thing great devce"

"the software is rubbish"

"so works well but if a payment does not go through expect a pile of trouble"

"this camera is as good as useless"

"they drop offline from time to time for no apparent reason and trigger at the slightest movement which leads to a classic "cried wolf too often" problem"

"at the moment all movement gets flagged and there is no algorithm for the software to learn what matters like the cleaner arriving and what doesn't her then working around the house"

"if you're on a connection with a data cap then look elsewhere because everything gets uploaded and there's no alternative"

"you can't use them at all without using the supporting software and services and herein lies the problem"

"the picture and sound sent by the camera are by my estimation anywhere from four to six seconds delayed and the picture isn't smooth it's very choppy barely one or two frames a second at times"

"there's an utter lack of basic features behind the scenes that really becomes apparent after the novelty wears off and then the dent in your wallet starts to really hurt"

"the only negative is that it looks quite ugly compared to my logicircle but i guess you can't have everything!"

"the setup process was the first sign of problems"

"but what killed the deal for me was its advertised as 1080 resolution but i just cant see how it is"

"i've given nest plenty of grief over the last several weeks regarding their products and my frustration with them but i think i need to be fair here and re write my review about the indoor cameras and their subscription fee"

"if you have a break in and the camera misses the right moment faces or other particularities it was all a complete waste of money"

"but it also gets very hot too possibly due to the constant streaming to the cloud service"

"i found the software a bit lacking and the cloud storage subscriptions are not suited to myself but i appreciate that right now q1 2016 storage of 24 7 1080p video is prohibitively expensive"

"if you have a break in and the camera misses the right moment faces or other particularities it was all a complete waste of money"

"the netatmo welcome was absolutely rubbish with huge lag and no 2 way audio"

"i am now selling it and buying from another brand as completely useless"

"i spent an hour on the phone with a google senior advisor and he told me 'this is a known issue and we are working on a fix please wait indefinitely until we may or may not be able to fix this""

"all worked great during the free trial but when i tried to subscribe to nest aware so many problems they cancelled my subscription without telling me so my home wasn't being protected"

"don't make me laugh"

"i found the software a bit lacking and the cloud storage subscriptions are not suited to myself but i appreciate that right now q1 2016 storage of 24 7 1080p video is prohibitively expensive"

"the need to have the nest aware package does not bother me too much"

"one camera is faulty"

"however i had an issue where a payment bounced because a card had expired"

"i do this when the dogs merge with the sofa and i can't find them"

"my terrible experience with them is that i had the free trial and something went wrong their end and it was all deleted"

"such a shame so much time wasted!"

"about 10 days ago i received notice that my payment for the monthly fee had not gone through well that was not right as funds are pretty plentiful and was only12 pounds i contacted cs right away it turns out it was my mums bank card that had just been lost and was being replaced so in other words nest taking payments off a card rather than straight from a bank account !"

"unfortunately nest cam doesn't work with my bt infinity router and nest support couldn't get it working so i have had to return it"

"however for people looking to use the camera for monitoring pets children or the elderly as well as in many other use cases these same issues certainly would be a problem"

"you enter the name and press next expecting to be asked for a password or some additional settings but instead nest starts trying to connect"

"as others have mentioned the camera is basically useless without a subscription which comes on a hefty price"

"i have other non nest hd cameras that are much faster to load i just can't understand why it's so slow"

"website not very useful for support when it comes to unit not working"

"because of that i no longer want this product i want one that works with me not me working around it"

"i have literally 20 emails from 17 different people all saying different things and being lied to"

"i could not find an app that worked with the nest and your browser will not be able to run the website because nest are using flash to playback the nest picture and flash is not supported"

"it's not the cheapest but it's well build and good quality"

"once i'd resolved the router problems set up was done in about 2 minutes"

"as it is these cams are let down by a poorly thought through expensive service"

"it's not yet alerted me to any security issues but that's because there haven't been any and hopefully there won't"

"i have just noticed that the app doesn't always show the activity though well today it didn't"

"the first thing i noticed was the picture quality was great but that the fish eye distortion just too annoying due to the extreme wide angle"

"very quiet and constant static noise in the background which is very annoying"

"original review below: i bought this camera to replace another far cheaper camera and considering the significant financial investment i expected a truly first rate product"

"i've spoken email to about 30 people all of which do nothing"

"my biggest problem with these cameras is that one and it was always the same one would lose internet connection for no obvious reason"

"about 10 days ago i received notice that my payment for the monthly fee had not gone through well that was not right as funds are pretty plentiful and was only12 pounds i contacted cs right away it turns out it was my mums bank card that had just been lost and was being replaced so in other words nest taking payments off a card rather than straight from a bank account !"

"to store the recordings you do need to pay the subscription which i haven't done yet"

"this device is rubbish"

"so let's say you want to schedule all of you cameras coming on for some event you've going to have to tap a ridiculous number of times to setup something that seems like it really should be trivial"

"this is after actually capturing a cleaner stealing stuff from our holiday home"

"there’s no power cuts and my ring camera is connecting perfectly although that has its own problems tbh so it’s not the internet"

"i have found that if you view the video feed through the nest website not the app then if it disconnects it seems to reconnect itself and you can carry on watching the video from the camera"

"daily i'm getting notifications saying something is happening just to make panic and see that there's nothing there"

"i opted to take the 14 day storage plan for 2 cams at 12 pounds per month all worked fine and was able to capture and store copy of a section that showed mum having a fall and just how good the response was to the incident on the day"

"it's in a holiday home and i have no access to it easily otherwise it would go back"

"easy to add to current system and delivers as stated"

"two way talking is rubbish"

"1 person finally came back saying its gone forever and they can't do anything"

"if you're on a connection with a data cap then look elsewhere because everything gets uploaded and there's no alternative"

"software needs a little work"

"i really wanted this camera to be good so i could buy a few for around the house and also in the garden using the waterproof cover but it just doesn't work as it should"

"i'm now going to buy some smoke alarms"

"i have 3 nest smoke detectors and this should compliment them"

"i did return it but my decision was based on it just not really fitting with my requirements and not a flaw in the product"

"it stops recording randomly logs me out won’t load constantly"

"for my purposes and what i use my camera for these issues while mildly irritating are not deal breakers and i will tolerate them"

"i didn't think it through and bought this as i trusted the nest brand name"

"i also didn't like that i could only access the camera from the nest app"

"only disappointing part is that i cannot record anything!"

"i do not like this camera i have an indoor one that look through a window but there’s a glare of the window then there light which shows there’s a camera on show and at night reflects of the window making the camera useless "

"they've done nothing about it"

"pain in the behind and renders this useless as it's so unreliable"

"not sure how nest google feel they can justify a lesser product for over twice the price?"

"the main problem with these ip cameras is a robber only needs to cut the incoming telephone or cable feed and it's completely dead and useless"

"there's an utter lack of basic features behind the scenes that really becomes apparent after the novelty wears off and then the dent in your wallet starts to really hurt"

"yeah the camera looks nicer but you’ll regret you paid so much for something that just doesn’t work at all"

"i think the camera must get triggered my changes in light level entering the room don't know though"

"do not buy this camera"

"without subscription you get motion and sound alerts but they don't work reliably"

"setup did not work with wifi and was forced to connect the cam to a pic first"

"i cannot see a thing and it is most definitely not 1080p"

"secondly the reason we got it was the movement and sound detection and notification system which worked well initially but gradually got worse to the point we would hear the baby crying out and the app was saying there was no issue"

"expensive piece of kit that we will not buy again"

"i"ve also created a dedicated wifi network in the house for the cameras as we found that they interfere with bandwidth if using the regular network"

"but eats into your data allowance like no tomorrow not a problem if you are on a contract with your mobile phone company"

"they worked fine so long as nothing happened but as soon as they detected movement they switched themselves off for up to 24 hours"

"you have to purchase cloud memory for this to really be useful so ur paying allot of money to buy it and then a monthly fee on top to use it in full the audio is the big problem here when you press and hold the audio button one way at a time only you cant hear the other person speaking once you let go of the button you have to wait for a few seconds before you can start hearing the other person"

"this is as others have stated a glorified expensive peephole"

"it comes with a lond powere lead which makes life easier for positioning"

"couldn't ask for more"

"daily i'm getting notifications saying something is happening just to make panic and see that there's nothing there"

"after a few weeks of using the camera we did notice that the audio quality via our phones was somewhat lacking"

"as suggested i setup the unit with the ios app which was straightforward enough once i realised that i didn't register as logging in was actually registration"

"nest have thought of everything pull tabs for opening everything with ease instructions on tabs to guide you through the process so you don't miss a step"

"less than 3 days in place the 3 month trial subscription just 'falls' off my account and loses the video history"

"i was only in my garden connected to the wifi so it can not be blamed on poor signal"

"i would only recommend if you want to speak to your dog at home otherwise it's useless i own the whole nest range and the camera lets the trio down!"

"its only a small living room so why the blurry image"

"a super quick estimation which could be totally incorrect sees an uncompressed video at a peak rate of 24mbit s yielding 8mb s so 8 * 3600 means 28gb per hour 696gb per day 20tb per month and a whopping 240tb per annum"

"also the nest apps home away feature isn't faultless sometimes it thinks i'm home when i'm not so cam doesn't automatically turn back on"

"one of the cameras failed after a month and got replaced after a torturous process with customer services and frankly the camera is poor"

"i'm in trouble with my wife for wasting my money and i am tech savvy!"

"the nest software has gotten better and far more reliable too and its just wicked"

"disadvantages of using nest cameras over standard cctv are: higher initial cost per camera and optional monthly annual subscription fee"

"i'm sure you enjoyed it the first time let's have you do it all over again so you can really appreciate the flat design and pretty fonts"

"we had some caught in the act of stealing things and no proof"

"so i have a camera i cannot recover or return"

"there’s no power cuts and my ring camera is connecting perfectly although that has its own problems tbh so it’s not the internet"

"then i tried to purchase again and the website says "correct your errors" when there were no errors on the page so i still can't subscribe"

"great cameras but i don’t like the fact you have to pay a subscription service especially because amazon sell similar cameras for less with no subscriptions needed"

"the first one had a faulty power socket and kept switching itself on and off"

"i’ve got a few other wansview cameras and cannot fault them and the customer service is excellent i would absolutely recommend it"

"my only gripe is the app although it works it will not work on older android devices"

"the only issue i can say is that i would have preferred it if the main cable could be unplugged from the camera to make it easier to feed through a wall"

"there are a lot more expensive cameras out there but this one does the job"

"being returned my wifi is 5g so doesn't work"

"i found this to be utterly useless for me"

"wansview w4 the camera came with all the fixing require to install it to the wall the cable is a little to short to get through the cavity but that’s not a deal breaker i have not tried the cloud based software yet but once i get round to it i will test out the 30 day free trial then its only around £6 and month after that great for security in mind there also a motion detection service that’s free your phone pings every time something passes its path"

"looking at the app reviews it seems a lot of people have had the same problem"

"the power cable on the plug is quite long but i still had to use an extension"

"the app does not work"

"do not waste your money on this"

"then the one that was working stopped working"

"waste of money only works with wansview apps nothing else not even the ispy app on pc"

"terrible product"

"this makes it fairly useless for my needs and the intention is to return it"

"for a cheap camera it is good"

"the only negative i had was that the lead from the camera for an ethernet connection if you choose to connect it this way is a little short for it to come into the premise through the wall and hence i had to use an ip junction box to house the cable in however this only adds to the look of it overall as it looks more professional"

"the cloud service is next to useless too 2"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"my first camera had issues i think it ended up becoming water logged after we had terrible rain and the night vision was glitching however customer service sent out a brand new one with a week or so"

"they only positive aspect of this camera is that it has decent picture quality but pretty much everything else makes this camera an utter waste of money"

"the set up wasn’t as smooth as expected on the first day to account registration activation failure delay"

"but by far the worst thing is that every now and then the camera goes off line"

"it’s really frustrating that this camera doesn’t work with an nvr"

"when i went through the set up to connect to wifi camera would only work for about 20 seconds and then cut out i had to unplug to reset i was a bit disappointed with the camera i found the email for support and emailed to my surprise i had a answer after about a hours it was sunday with clear instruction"

"it takes forever to login and doesn’t work times out most of the time"

"the 10 second limit extreamly affects the use of the product"

"no answer waste of £25 company wrote to me to offer a refund plus £10 to remove the comment on amazon"

"my biggest disappointment is with the wansview cloud app both on my phone and pc version"

"the worst camera iv had not happy at all "

"2 only one user can log in and view the camera at a time which is extremely annoying and useless"

"it keeps losing connectivity and keeps turning off"

"the only small issue is that it can be a bit too sensitive to anything moving like grass or rain"

"i know a poorly made item when i see it"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"the only downside is the really chunky wires that need drilling through the wall!"

"sensitivity adjusted it's not all plain sailing hence the 3 5 stars"

"i realized that by then the 30 day trial had expired even without even turning on the camera and that company had taken the annual subscription charge from me through paypal"

"though i can see it being useful for those that require this feature for £30 the camera is extremely good value for money it isn't cheap flimsy plastic rubbish like most are for this price"

"not what you’d usually expect from a lesser known chinese brand"

"i got it on but then the app didnt work"

"i believe this has a few major drawbacks"

"it connects but drops immediately"

"a static picture seems good quality but when there is movement you get lag drift & pixel distortion more often than not"

"i had a little problem setting the camera up as it would not read the qr code but after contacting customer support they suggested printing the code bigger which did the trick"

"no mention was made in the selling literature that you had to subscribe to an separate i cloud storage facility"

"1st was wifi dropping out accepting that maybe a signal strength issue so opted for a wired connection and reconfigured it to suit"

"only thing is if you have poor wifi like me it does take a while to load but it is still recording whilst loading"

"app very clunky"

"eg a indecent happed and it was not captured on my camera because the camera stopped filming at that point"

"guess will have to return this if i dont get my verification email by the morning"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"i know this w4 outdoor camera isn't the most expensive but i was hoping for a little better as i have the k2 indoor camera which i am very happy with"

"the major down side is the cloud storage it’s very expensive and only one user from the household can view the cloud storage"

"as far as the camera is concerned adding it to the app and putting it into operation was very simple"

"but once it was fitted up on the outside wall problems began"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"i would like to use my own client app or at the very least be able to login via a browser"

"as this was my first time using an app based wifi camera i was intrigued to find out how "much hassle" it would be to set up"

"not difficult but slightly annoying"

"it is smaller than i thought it would be and smaller than the ezviz but that doesn't matter"

"purchased this wifi camera as my last one failed"

"they offer a 30 day free trial cloud recording service"

"took me a couple of hours getting 1 of them up and running then wasted a day trying to get the the other one working then wasted ages again trying to go through it all again with their support"

"sometimes it takes a little patience for the wifi connection to take place but once set up there should be no further issues and you can keep track of the camera via any ios or android device with the app installed"

"that said i'm overall satisfied with these despite the constant resetting it's still a deterrent in itself and nobody knows of the cameras are working or not unfortunately neither do i half the time until i look at the app"

"i had to leave the ethernet cable hanging outside as i can't drill that much without being worried about structure"

"then a much smaller hole could be drilled"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"when it arrived and i opened the box i was very surprised with how sturdy it felt and all its accessories i had a little trouble setting it up so contacted the customer service who were absolutely brilliant they suggested ways to sort it out which worked a few days later they checked up just to make sure it was working which i appreciated"

"overall problem solved really satisfied with the product despite my old review because great customer service really does change the game and of course the product itself is doing its job pretty well now that its working"

"fixings supplied are good the cons i feel with this product are: lack of installation instructions and information on how best location needs a large diameter hole for the ethernet plug may require specialist drill if mounting on brick wall would be better is settings enabled adjusting how long video clips are recorded for on motion detection the default is a bit on the short side for my liking"

"the camera meet my needs it has really good night vision but it is sensitive to raindrops and small insects buzzing around"

"the camera definitely meets my needs it has worked through rain and snow without any connection issues at all"

"first as the camera is connected to the internet rather than being only accessed locally it exposes a lot of security risks it might get hacked"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"4 the login server is extremely slow and unreliable"

"these cameras are just great value great picture quality both night and day my only slight quibble is the cabling supplied is bulky at the camera and very short "

"i would think with recordings with that layout there should be a next button that allows you to jump to the next clip"

"downside is that motion detector is quite sensitive to wind blown leaves cobwebs etc"

"the wansview cloud app is pretty basic but provides all that is necessary for a simple cloud based camera operation at a budget price"

"i just followed the instructions and had the device running within ten minutes i think the most difficult part was having to point the actual camera at my tablet which was displaying a qr code that was part of the set up process just had to have a little patience steady hand and good aim it has now been running outdoors for ~6 weeks it is monitoring a robin nesting box with no issues at all"

"i find this is the biggest downside to this camera and if recording time could be extended to 20 secs or more then i would have given this camera 5 stars"

"the only thing it does not have is sound"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"it's a ok camera could be improved theres a massive delay when someone goes by or a car by the time the camera shows a object passes it has already happen 30 seconds before"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"finally after i complained my camera misteriously stopped even powering on"

"camera was ser up for wireless operation using my bt5 hub"

"just a shame the wifi signal was not strong enough to set it up without wires"

"* another thing i found annoying is the camera will automatically cut after a few minutes during recordings which will reflect in some missing footaging that may have been useful"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"honestly people say you can't put a price on safety but for less than £30 i can't see why everyone doesn't have them!"

"it just means that the hole needed to pass the cable through will need to be quite large 65mm at the largest point ethernet cable end and with no way to disconnect it from the camera body left with no choice"

"i bought this on amazon because it stated it was half price but after finding it for £20 on ebay clearly this is not half price at all the image is great and the night vision too there is sadly no audio recording on this the app is useless unless you pay for the cloud too store your videos as from the"

"eventually connected it to ethernet updated firmware camera connected but no image"

"i cant help but feel the way the software is designed is to make you buy cloud storage and stop you from recording by other means as unlike previous models you cannot set cameras to write to a hard drive via ftp which offered a low cost recording solution"

"i haven't tried the cloud storage yet as for my needs is is less important"

"* the camera shuts down without you realizing it but there would be chunks of gaps of missing footage i wouldn't recommend this camera to anyone i know"

"what it doesn’t tell you is that if you want to benefit from the full use of it then you need to sign up and pay for cloud storage and only payable using paypal"

"really disappointed to camera i’ve had before 😞"

"i run several websites and they use webcams to provide tourist information"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"sending it back as it may work well but not as described"

"i had trouble at first when connecting the app to my camera but this was because my wifi signal was weak"

"nb if you have a dual band router which most modern ones are you will have to disable the 5ghz band temporarily whilst you set the camera up as the phone has to be on the same band as the camera ie 2"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"doesn’t make sense"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"impossible to connect"

"camera was easy to set up and now waiting for lambing to start in late january!"

"i can’t use a wired lan cable as i have no method of routing it i rent so can’t just drill holes 3"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"this review is based purely on lack of functionality"

"all i can say is that i was not disappointed with this in the slightest!"

"this has been a problem with most of the outdoor cameras i've had so it's not an issue specific to this model"

"find the right area you want to site the camera and then follow the clearly written instructions in good english drill holes screw it up to the wall ceiling wherever"

"now i can see any suspicious activities around my house from anywhere in the world"

"slight delay but nothing major"

"4ghz broadband as 5ghz will not work"

"the reviews for the app are appaling and i wish i'd seen these before buying"

"only downside i would say depends though on the use case is that it's missing a microphone"

"but despite the settings saying i have got the alert set it doesn’t alert me"

"so far we have seen a cat and hedgehog at night and lots of birds 😊😊"

"as a diy novice i was a little skeptical but the instructions are clear and very straight forward"

"the update kept on failing over wifi even after leaving it for 3+ hours"

"this alone makes the cameras unreliable"

"i purchased this for security for my business and had tried a number of other cameras from other companies which i had to send back to them as i was not happy with them"

"disappointing given i'd already said a don't use paypal to the same person and in the same chain of emails this should not have been offered or at least they should have been upfront about this in the first place if they are unable to refund the same way it was paid for"

"update do not fall for the email scam they send you"

"this was also a painful experience"

"i'm also reluctant to subscribe to the cloud fees as the picture quality isn't great"

"has had the firmware updated and the echo shows are the only items that run on wireless everything else is ethernet cabled"

"we are no longer running to the window as nosey neighbours at every noise from paranoia"

"i bought 7 on sale and you get what you pay form if you are technically bad with computers this may frustrate you"

"it has a little weather cap to help take the glare of the sun out of the shot and to stop rain dripping on the lens"

"after googling and trying!"

"i should add i have done many checks of my devices and wifi with no improvement"

"absolute piece of junk"

"returned as utterly useless to me"

"there is one cable from the camera which splits into 3 at the end providing connections for power ethernet and an external re set button"

"not a huge issue but could be better"

"i have turned off the notifications on my app which works well but doesn't suit me"

"customer service seems non existent and the online faq is poorly translated c from chinese"

"4 the login server is extremely slow and unreliable"

"biggest gripe?"

"what the hell is this!"

"buyer beware!"

"and the thing that works for us is we can look at them any time but only one of us gets the notification when the camer is triggered so we are not being distracted at work evt"

"can’t fault the camera the app or customer support"

"wansview cloud app is very easy to use the one feature which attracts me that you have to invite other users to login independently and it’s not like that i had to give my password credentials for others to login which is extra security feature"

"so takes short recordings when it senses motion i did buy 2 of these the one for out the back is ro keep an eye on the kids and dogs"

"for my installation would have been better if it did not have a plug just bare wires to install in a connected box"

"it also lights up red at night to help deter people away"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"you can find which i did later when i returned mine much better options for an extra 5 or 10£ with 2 antenas tf card storrage and even some free cloud storage app the camera connects it self"

"slight lag on live feed but the picture really makes up for it"

"after using this for over a month i have had some major issues with it"

"the only negative thing i could mention is the size of the hole needed for the cables as i expected to use only the camera with wifi i did not need to use the ethernet cable "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"anyways there is a slight reflection from the window but it's nothing major"

"mounting the camera was a breeze just had to align and finalise where i wanted it drilled the holes and used the rawplugs provided then mounting the camera to the 3 holes drilled and then screwing it down"

"the picture is very clear and faces are recognisable"

"not do great if someone decides to come and cause havoc and then are not captured in the act!"

"these drop outs can last from a few minutes to a few days"

"motion detection algorithm is not good though"

"the issues i encountered were down to my error not the device"

"i have already subscribed and paid for the cloud service £65 total per annum for 1 3 cameras but you can pay an additional subscription for 5 or even 7 external cameras which works really well as it only records motion and stores it via your wifi straight into the cloud and is kept there for up to 7 days so you can review the recorded footage or current footage from your mobile phone and it has an app alert if it detects movement"

"the only slight downside is that at night it does pick up the motion of moths passing in front of the lens but i am sure if i adjust the motion detection this may change"

"i also set up continuous recording via the cloud based service offered which again is a very low cost annual fee"

"without the app the camera is useless"

"the aerial kept falling down wouldn't stay upright even though i tried nipping it with a ba spanner"

"i ordered the camera so that my parents who are elderly farmers could keep an eye on their handful of breeding sheep who lamb in a small barn next to the farm house"

"so any decent robber just needs to take longer than 10 seconds and the camera will miss them"

"why can't it keep me logged in v"

"ok it's a bit here and there with this type app is awlful drops off when it feels like but the picture night vision and install of it is pretty simple app is getting worse need vital evidence no ya can't get it with this it's dreadful"

"however just recently there was an update to the camera which caused a small problem but have to say after emailing the seller via the app it was resolved within 48hrs"

"i got it for a specific purpose as i have a few problems with my upstairs neighbour and i need proof"

"4g portion of the signal but i had it confirmed by support that this isn't possible"

"shame that these software and cabling issues are letting it down as the picture and night mode is awesome and the hardware quality is one of the best i've see in these budget cameras"

"even contacted me again the following week to make sure problem was rectified"

"but it's not that expensive in fact i thick it's quite cheap"

"hit and miss with the motion detection in only filming the first few seconds of motion control then missing the rest completely"

"this restriction is not immediately obvious"

"also works really well with alexa and my fire stick i will for sure be using this company again highly recommend"

"the worst thing about is the fact that the app it uses has no free cloud storage plus camera also has no no tf card option"

"you will still get hundreds of false alerts all day"

"if i hear a noise outside by the time i've logged in and the connection sorts itself out whatever or whoever it was are long gone"

"old review i cant even test it out"

"well if you look at the most recent review saying that it’s a great camera especially with the sd storage card ?"

"we bought this to view the wildlife coming into the bottom of our garden and it dies the job well"

"id also like to say the issue of disconnecting wanswiew replaced my first camera and where very very helpful they tried to remotely fix the problem but as soon as they couldn’t the new camera arrived a day or two after they sent it out via amazon priority thank you wanswiew for all your help and product and would buy again without any hesitation"

"how do i return the original camera as it must be under warranty?"

"my motorbike was stolen from my drive and this camera didn't record anything"

"box nothing is stored i i had not already installed this i would be returning it just based on the lie this this was rrp £50 and half price but on ebay are only £20 new"

"clicking on the cloud storage icon read ' did not join any storage plan' though i have made a payment for the plan and have not received any refunds"

"if you buy the pir it is extremely keen so beware where you put it but to be fair that's what it is for "

"it only records motion which can be stored on the actual app cant remember how long for or 7days rolling paid with cloud on a monthly quarterly or yearly plan"

"the ball joint for adjusting angle makes much easier to fit and the camera itself is much smaller and has alexa functionality that works great shame this couldn't be added for existing models however one of the biggest issues for me is old cameras and new cameras have to be operated on separate apps which for someone who already has many wansview cameras doesn't work for me"

"voice controlled so you can alert intruders whilst you're away from home"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"the drilling pattern sticker made it very easy to get the holes ready for mounting"

"it was fairly easy to set up although my camera would not read the qr code to connect so we had to download the app onto my partner’s phone and then it read it straight away"

"for this price what can you possibly do wrong"

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"on this setting you get nothing else"

"we had to connect them on different routers as our wifi signal didn’t reach the garage "

"detection is so sensitive even the smallest bug can be detected i am so impressed i have already ordered another one cloud storage is great too and 3 options to suit your budget many systems don't offer you that"

"hello all i was using sanview cams but they never worked i looked for something working with alexa and i found the w4 omg took a sec to set up and now i have them in all my kid's rooms and outside i emailed support asking for some help to get all 4 cams to show up on a pc and i had replies from the support"

"we live in quite a wooded area so not a fault of the camera whatsoever"

"a great teething problems setting it up to begin eot"

"also app permissions are alittle odd"

"very disappointing coz i was really looking forward to trying this out"

"can't really go wrong"

"it’s basically you jump through several hoops of reviewing their current product sending screenshots as evidence "

"set up: in the hallway of my flat block so outside but not in the elements"

"good for the money but wouldn’t pay full price although i like it and delivery was fast i don’t like that to record day and night you need to subscribe and the cost is to pricy to keep these running on record every day of the week but it will record movement of up to around 15 seconds iv found some far"

"plus point for the old app it keeps you logged in always!"

"if i had any issues with the camera it's the motion detection which picks up flys even on the lowest setting but it's nothing majorly annoying as i prefer to have that footage"

"restarted several times checked through settings for ages uninstalled and reinstalled app camera i received would not show an image"

"so if you're using it and another family member logs in you get automatically logged out"

"secondly the camera has a big fat cable meaning if you want to install it outside you need to drill a hole about 1 inch in size which is a joke"

"then i found that when someone came up my path it didn't record that!"

"1bout a 10m second lag so not much use to check when someone knocks on the door as they have left by the time the picture comes on the screen phone and alexa unfortunately a good camera let down by having to subscribe for it to be any use payments and laggy response"

"my front security camera installed by an electrician has disintegrated in the heat!"

"wish i could give zero"

"you will need around a 25mm drill bit if fixing no to external wall due to bulky ethernet adapter"

"not a huge issue but could be better"

"even to try the 30 day free trial you have to provide your paypal account nice little earner there from all those forgetful people like me that start the free trial and then forget to cancel it before it runs out "

"i gave up on the wifi and ended up forking out more for a wifi extender with an ethernet input so i could wire it"

"we did have issues with setup and connecting to the wifi and please note that you do need 2g to connect the camera to as it doesn't connect to 5g"

"it does integrate with alexa but this is much too slow and laggy to be much use"

"sending it back as it may work well but not as described"

"the camera is cloud only so no internal memory card but the app can be used to save footage to your phone"

"sensitive to motion rain sets it off which is annoying"

"you can adjust the sensitivity i have not messed with this yet but i suspect i can exclude "moths" if i reduce the sensitivity"

"no security reasons for that"

"however this is not a pre requisite as when alerts are triggered a 10sec video is downloaded to your mobile device"

"then comes the crap you have to go buy the camera jump through all their hoops again and then give them your paypal details and they will refund you !"

"it has more wires than my current wired system and you will need to drill a big hole through your wall to feed the thick ethernet dongle through"

"i find this annoying"

"having seen the price of this camera i thought that i would give it a try to the rear of my premises it took a little while to sort it out maybe with everyone else using the internet but with the help from there support team it's a nice little camera"

"i had my doubts about this because it was only £25 but very surprised how brilliant this really is "

"does lack a some bit"

"the camera doesn’t have a very long range to connect to a wireless network plus when it detects any movement the recording stops after only a few seconds"

"3 it take no more the 2 mins for the wifi blue tooth connection"

"i use this camera for viewing the front of my property after a theft of a motorcycle"

"i was a little surprised disappointed that it did not feature onvif rtsp but was advised that they can apply a firmware update to add support for this which means i can add it to my other camera's in ispy"

"have already returned 1"

"the image quality is pretty good even in the infrared by that i mean you can recognise a face easily but there is no zoom feature to restrict field of view i wanted to exclude the neighbours property "

"there is a drilling template provided to assist in correctly locating fixing holes to mount the camera unit outside this was very useful and helped enormously in making a professional job of mounting the camera"

"in the first two weeks of operation there is a bus service goes down past my house and there is only 5 a day hourly mon fri the camera captured the bus a total of three times out of ten events i have little idea what i am doing with it and as i am not rich enough to pay for cloud access i am stuck with just the alerts one night kids tipped over my 4 recycling buckets and again the camera was as useless as a chocolate fireguard ok the night vision is really good as is the picture quality and the motion detection is too good it activated if rain is falling or a light shows from houses on the other side of the large park i live next to but it is still only as good as the times it actually activates at the correct time the lack of instructions with the package did not help either"

"pros= 1 good size not too big 2 well built metal construction 3 excellent pictures both night and day 4 pretty easy to set up cons= 1 cables attached to the camera are too big in diameter shame they can't be detached 2 lots of moths trigger the sensor at night 3 power cable quite short edit"

"this camera should be removed by amazon"

"the front one was ripped off the wall and stolen"

"and i must say wired setup is also a challenge"

"i use it to monitor my front door as i have an office at the bottom of the garden and i can't hear the doorbell"

"nice small camera sometimes struggling with connection tho shame it does not have memory card but i can take still images on my phone when motion is detected as long as the camera is online and loads working 90% of the time and a great deterrent always"

"unable to set camera up"

"if i'd known i wouldnt have bought this item"

"i am sending mine back"

"very old technology"

"what puts me off is that it is a hong kong website you have to pay for storage and also there is a small delay on the camera with cars going past about a two second delay but not a problem"

"if you want to connect it via ethernet cable then get an extra long one as the only provided is very small"

"the signal was so weak to the internet"

"the camera has a single cable exiting the unit with three short tails 1 a reset button 2 an rj 45 connector for wired ethernet connection and 3 a circular power socket"

"you do though need a watertight bid if installing externally for the plug and other bits"

"although the camera is a good build and quality for the price it's limited to what you can do"

"the camera has been added to the plan as per requirement the support team is a joke and they do not have anyone in the uk"

"forces you to use the new "wansview cloud" app which is a disaster"